Your single source of truth for product compliance requirements, processes, and contacts across UAE and Saudi Arabia markets.
Click any card to get started — each opens a dedicated page with full details
Raise a SIM for MC classification team to get PC and TC classification. Select the appropriate link for your marketplace.
Click the appropriate button to open the SIM creation form
PC and TC classification for UAE marketplace ASINs
PC and TC classification for Saudi Arabia marketplace ASINs
General compliance questions, reclassification requests, or escalations
General compliance questions, reclassification requests, or escalations
Below is the complete SIM directory for MENA ROC programs. Each template is pre-configured for the specific program — select the right one to ensure your request is routed correctly.
| Program | Category | Type | Item | Quick Link |
|---|---|---|---|---|
| GTS PC AE | Mena Ops Compliance | Global Trade Services | Product Compliance AE | Open SIM → |
| GTS PC SA | Mena Ops Compliance | Global Trade Services | Product Compliance SA | Open SIM → |
| GTS TC MENA | Mena Ops Compliance | Global Trade Services | Trade Compliance MENA | Open SIM → |
| GTS Non-Inventory | Mena Ops Compliance | Global Trade Services | Non-Inventory MENA | Open SIM → |
Third-party laboratory contacts for product certification and compliance testing.
SGS is the primary 3PL for AE product compliance and certification
| Certificate Type | Cost | SLA | Validity |
|---|---|---|---|
| ECAS Registration (MoIAT) | $300 / model | 5-7 WDs | 1 year |
| ECAS RoHS Declaration | $150 / model | 3-5 WDs | 1 year |
| DM Registration (Cosmetics) | $250 / product | 7-10 WDs | 1 year |
| DM Registration (Cleansers/Detergents) | $250 / product | 7-10 WDs | 1 year |
| TDRA Type Approval (Telecom) | $500 / model | 10-14 WDs | 1 year |
| EMC Testing (SGS) | $1,200 / report | 10-14 WDs | 1 year |
SGS & Bureau Veritas (BV) are the primary 3PL for SA compliance, SCOC support, and certification
| Certificate Type | Cost | SLA | Validity |
|---|---|---|---|
| SCOC (In-house) | $110 govt fees (SADAD) | 3 WDs / 7 WDs | Per shipment |
| SCOC (SGS) | $167.33 include govt fees (SADAD) | 3-7 WDs | Per shipment |
| SCOC (Bureau Veritas) | $150 include govt fees (SADAD) | 3-7 WDs | Per shipment |
| IECEE Certificate | $1,055 / report | 14 WDs | 1 year |
| IECEE Certificate | $1,780 / report | 14 WDs | 3 years |
| GMark LVE | $1,150 / report | 10 WDs | 3 years |
| GMark Toys (3yr) | $850 / report | 10 WDs | 3 years |
| GMark Toys (5yr) | $1,150 / report | 10 WDs | 5 years |
Weekly open session for Vendor Managers to ask compliance questions directly to the GTS PC team.
Ask any compliance question — PT classification, documents, processes.
AE and SA PC team members available live.
Unblock shipments, pending classifications, or escalations.
Questions about import/export procedures, customs regulations, documentation needs, and specific shipment challenges.
Updates on changing regulations, tariff classifications, country-of-origin requirements, and FTA qualifications.
Streamline operations, address supply chain bottlenecks, review procedures, and get feedback on processes.
Resolve customs clearance issues, shipping delays, documentation problems, and compliance challenges.
Updates on new systems/tools, best practices, compliance requirements, and procedure changes.
Track Shipment Certificate of Conformity status for Saudi Arabia DI shipments and understand the end-to-end SCOC lifecycle.
Live Excel tracker with all SA shipment statuses, SCOC applications, and clearance updates
| Scenario | SLA | Notes |
|---|---|---|
| SCOC — Non-regulated products | 3 Working Days | After technical review is compliant |
| SCOC — Regulated products (no special cert) | 7 Working Days | Additional verification required |
| SCOC — Products requiring IECEE/GMark | 10-14 Working Days | Depends on certificate issuance by lab |
| SCOC Reissuance (mismatched info) | 3-5 Working Days | After vendor provides corrected documents |
Brand, model, or HS code missing from invoice. Fix: Request corrected Commercial Invoice from vendor with all product specs.
Details on invoice don't match actual product. Fix: SCOC must be reissued — vendor provides updated documents.
Vendor failed to provide test reports or certificates. Fix: Vendor must submit required docs; may need lab engagement.
HS code not available in SABER system. Fix: TC team will advise alternate/updated HS code.
SA Operations, Lab Engagement & SCOC Monitoring
Jeem Portal, SABER Applications, Certificate Issuance
SA Operations proxy (covering for Noor)
Query brand/ASIN-level TC/PC classification status for AE and SA.
The ASIN classification lookup link will be added here. Raise a SIM for classification queries in the meantime.
Step-by-step guides for common compliance workflows
Submit a SIM to the MC classification team for PC and TC classification.
AE Classification SIMMC team returns classified file with PT assignments. SLA: 7 working days.
If PTs fall within scope, share with AE team for lab connection:
Team connects you with SGS.
Contacts: Dana (Shahryda@) | Omar (Yousseoo@)
All non-exempted vendors must go through labs. No in-house process for AE.
MC team returns classified file. SLA: 7 working days.
They connect vendor with lab for compliance requirements.
Contacts: Noor (anshahro@) | Mona (nahmonay@) | Amine (attouani@)
SA has both processes. Split depends on vendor and category.
2-3 working days after technical review is compliant.
Complete PT reference for both AE (83 PTs) and SA (83 PTs) with risk levels and requirements
| Product Type | RL | GTS PC Requirements | Government Regulation |
|---|---|---|---|
| Apparel_General_Use | 1 | Not regulated | ECAS |
| Art_Supplies | 1 | Not regulated | N/A |
| Boats_Watercraft | 1 | Not regulated | N/A |
| Candles | 1 | Not regulated | N/A |
| Diving_Equipment | 1 | Not regulated | N/A |
| Footwear | 1 | Not regulated | N/A |
| Furniture_General_Use | 1 | Not regulated | EN Standard |
| Jewelry_General_Use | 1 | Not regulated | N/A |
| Luggage | 1 | Not regulated | N/A |
| Mattresses | 1 | Not regulated | N/A |
| General_Use | 1 | Not regulated | N/A |
| Sunglasses_General_Use | 1 | Not regulated | N/A |
| Swimming_Pools | 1 | Not regulated | N/A |
| Tents | 1 | Not regulated | N/A |
| Textiles_General_Use | 1 | Not regulated | ECAS |
| Toys_General_Use | 1 | Not regulated | N/A |
| Watches | 1 | Not regulated | ECAS |
| Media_General_Use | 1 | Not regulated | National Media Council |
| CE_General_Use | 1 | Not regulated | ECAS |
| Consumer_Primary_Batteries | 3 | Not regulated | N/A |
| Air_Freshener_Liquid_Ammonia | 4 | MONTAJI Registration | MONTAJI |
| Apparel_Child | 5 | Harmful Dyes, Breakout resistance | ECAS |
| Consumer_Electrical_Products | 5 | IEC 60335-1, RoHS | ECAS |
| Cosmetics_General_Use | 5 | MONTAJI Registration | ECAS |
| Food_Contact_Surfaces | 5 | Migration Test Report | MONTAJI |
| Toys_Child | 5 | Gulf Conformity Mark, EN 71 | G Mark |
| Gas_Appliances | 5 | ECAS | ECAS |
| Car_Seats_Child | 5 | ECAS | ECAS |
| EMC_Devices_General_Use | 5 | 2014/53/EU, TDRA | TDRA Type Approval |
| Home_Electrical_Appliances | 5 | EESL, Gulf Conformity | EESL |
| Lightbulbs | 5 | EESL, ESMA | EESL |
| Motor_Vehicle_Tires | 5 | ECAS | ECAS |
| Laser_Products | 5 | IEC 60825-1 | ECAS |
| PPE | 5 | ECAS | ECAS |
| Self_Balancing_Scooters | 5 | ECAS | ECAS |
| Consumer_Electrical_Batteries | 5 | IEC 62133 | N/A |
| Lubricants | 5 | ECAS | ECAS |
| Paint_and_Varnishes | 5 | ECAS | ECAS |
| Cleansers_Detergents | 5 | MONTAJI | ECAS |
| EMC_Devices | 6 | TRA Type Approval | TRA |
| Unmanned_Aerial_Vehicles | 6 | ECAS | ECAS |
| All_Terrain_Vehicles | 7 | Unsupported | — |
| Food | 7 | Unsupported | — |
| Medical_Devices | 7 | Unsupported | — |
| Vitamins_Supplements | 7 | Unsupported | — |
| Weapons | 7 | Unsupported | — |
| Fireworks | 7 | Unsupported | — |
| Fertilizers | 7 | Unsupported | — |
| OTC_Drugs | 7 | Unsupported | — |
| Pest_Control | 7 | Unsupported | — |
| Plants_Seeds | 7 | Unsupported | — |
| Soils | 7 | Unsupported | — |
| Temporary_Unsupported | 7 | Unsupported | — |
| Pest_Control_Products | 7 | Unsupported | — |
| Product Type | Risk | Requirement | Govt Regulated | Special Req |
|---|---|---|---|---|
| Apparel_Child | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Footwear_Child | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Textiles_Child | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Telecommunication_Equipment | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Consumer_Electrical_Batteries | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Consumer_Electrical_Products | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Laser_Products_General_Use | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Lightbulbs | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| CE_General_Use | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Food_Contact_Surfaces_Other | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Toys_Child | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Powered_Scooters | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Powered_Scooters_Child | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Baby_Monitors | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Car_Seats_and_Booster_Seats_Child | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Childcare_Articles | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Personal_Protective_Equipment | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Cleansers_Detergents | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Gas_Appliances | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| All_Terrain_Vehicles_ATV | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Lubricants | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Measurement_Devices | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Motor_Vehicle_Tires | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Paint_and_Varnishes | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Pressure_Equipment | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Adhesive_Materials | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Auto_Safety_Products | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Degradable_Plastic_Products | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Building_Materials | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Doors_Windows_and_Accessories | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Fire_Fighting_Equipment_and_Materials | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Games_and_Devices_of_Amusement_Parks | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Packaging_Materials | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Small_Scale_Solar_PV_Systems | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Electrical_Products_IECEX | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Water_Fixtures | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Slings_Infant | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| High_Chairs_Infant | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Carriages_Strollers_Infant | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Machinery_Safety | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Cosmetics_General_Use | HR | SASO Regulated - Govt Registration Required | Yes | Yes |
| Bathseats_Infant | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Bathtubs_Infant | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Bedside_Sleepers_Infant | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Bouncers_Jumpers_Infant | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Carriers_Infant | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Changing_Pads_Infant | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Changing_Tables_Infant | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Cribs_Full_Sized_Infant | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Folding_Chairs_Child | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Furniture_Clothing_Storages | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Hook_on_Chairs_Infant | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Playpens_Play_yards_Infant | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Rockers_Infant | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Stationary_Activity_Centers_Infant | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Swings_Infant | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Walkers_Infant | HR | SASO Regulated - Tech Docs Required (no registration) | Yes | No |
| Children_Products | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Bicycles_Child | HR | Amazon Policy - Vulnerable Population Safety | No | No |
| Apparel_General_Use | LR | Low Risk - SASO aligned | Yes | No |
| Apparel_Accessories | LR | Low Risk - SASO aligned | Yes | No |
| Footwear | LR | Low Risk - SASO aligned | Yes | No |
| Textiles_General_Use | LR | Low Risk - SASO aligned | Yes | No |
| Jewelry_General_Use | LR | Low Risk - SASO aligned | Yes | No |
| Consumer_Primary_Batteries | LR | Low Risk - SASO aligned | Yes | No |
| Mattresses | LR | Low Risk - SASO aligned | Yes | No |
| Paper_Products | LR | Low Risk - SASO aligned | Yes | No |
| Sanitary_Paper | LR | Low Risk - SASO aligned | Yes | No |
| General_Use | LR | Not Regulated by SASO | No | No |
| Soils_Unsupported | X | Unsupported - Prohibited | -- | No |
| Vitamins_and_Supplements_Unsupported | X | Unsupported - Prohibited | -- | No |
| Christmas_Trees | X | Unsupported - Prohibited | -- | No |
| Fireworks_Unsupported | X | Unsupported - Prohibited | -- | No |
| Food_Unsupported | X | Unsupported - Prohibited | -- | No |
| Medical_Devices_Unsupported | X | Unsupported - Prohibited | -- | No |
| OTC_Drugs_Unsupported | X | Unsupported - Prohibited | -- | No |
| Plants_and_Seeds_Unsupported | X | Unsupported - Prohibited | -- | No |
| Temporary_Unsupported | X | Unsupported - Prohibited | -- | No |
| Weapons_Unsupported | X | Unsupported - Prohibited | -- | No |
| Fertilizers_Unsupported | X | Unsupported - Prohibited | -- | No |
| Pest_Control_Products_Unsupported | X | Unsupported - Prohibited | -- | No |
| Unmanned_Aerial_Vehicles | X | Unsupported - Prohibited | -- | No |
| Self_Balancing_Electric_Scooters | X | Unsupported - Prohibited | -- | No |
Who to reach out to for compliance support
DI and General RI tasks
DI and General RI tasks
Escalations & Lab delays
General enquiries, Vostok LR/HR, RI
SA Operations, Lab Engagement, SCOC
Cosmetics & General RI
DI, Research, Internal Systems
Portal Handler, Jeem, GSRC
Document Review (GSRC)
AE TC
SA TC
TC Escalations (both markets)
AE Electronics certification
SA compliance scope
Detailed SOPs for vendor compliance workflows across AE and SA marketplaces.
Process for vendors to register products with SGS for DM or ECAS certification/registration.
Process for sidelining products that don't meet Dubai Customs regulatory requirements.
Enabling GFD selection into AE market through Dubai Municipality exemptions for cross-border inventory transfer (US-AE / UK-AE).
Guideline for DI parity registration processes and product compliance verification with SGS and DIP teams.
Process for obtaining signed and stamped IDOC forms required to import new products into AE and SA.
Comprehensive guidance for vendors shipping to the UAE market — covers contacts, PO processing, VOB booking, labeling, documentation, and exception handling.
SOP for 3PL labs handling SABER registration for non-commercial shipments to KSA.
Instructions for applying for Ministry of Industry and Mineral Resources (MIMR) approval for regulated HS codes (diapers, paper cups, baby products, etc.) prior to SCoC issuance.
SOP for obtaining Saudi Food and Drug Authority (SFDA) certification for cosmetic products via GHAD and FASEH portals.
Process for sidelining ASINs that fail Saudi customs inspection (typically due to missing Arabic labeling) and coordinating label affixation. DRAFT
Complete Q&A for Vendor Managers — 37 questions with AE and SA specific responses
team should work with PC, who can refer to a lab where required
Below options can be explored:
1. Work with Finance and DI Program to co-bear compliance costs with the vendor for first year of launch
2. Explore copy compliance if it exists in EU so that vendor does not need to invest on compliance costs
3. Work with vendor to ensure we are performing maximum grouping of ASINs to have multiple ASINs covered under single certificate
4. Explore if we can also launch non-regulated selection part of vendor portfolio , so that the %investment on COGS related to compliance reduces for the vendor
DR team communicates to vendors through paragon cases, for which access is restricted to VMs. As a workaround, we have aligned with DR team to add DIP VMs in proactive reach-outs to vendors.
VMs can reach out to Document Review (DR) team POCs for support (fmalabe@, Mo'men under Judy Jin's team)
For DI Core, the current acceptable confidence score for WW geographies is 0.97 , meaning 97% accuracy score. The higher the confidence score is, the more accuracte the classification is.
When ASINs are injected for automated classification, the output of those ASINs also provides a confidence score along with HTS code.
CustomML output provides an output of 0.955 (95.5% accuracy) and can be performed by ingesting ASINs in bulk with STL team (shabeek@)
The alignment with GSRC team is to provide an output for TC and PC within 7 days of request, and delays beyond the timeline can be escalated. There maybe exceptional circumstances where the backlog maybe higher, leading to a higher wait time.
Brand wise classification status for AE and SA.txt
ASIN wise or brand wise TC/PC can be checked using the above query.
For ASINs that do not have a TC or a PC output, those would be picked up by GSRC team through PO listener queue automatically.
For ASINs that are missing TC/PC and are not part of PO listener queue, need to be raised through manual classification SIMs.
Test reports basis the product_types can be referred in compliance handbook.
All test reports should be issued from an ISO 17025 accredited lab following AE testing standards. We may always connect you the labs (SGS or BV) who can support with the testing AE - SA Compliance Handbook.xlsx
VM can raise an investigation request using the SIM: https://t.corp.amazon.com/D294524250 or reach out to compliance PM caroljin@.
This usually happens when the ASIN is on PO but the PC classification for the ASIN is not yet completed or published on Ratchit
1. Cost of compliance is supposed to be borne by the vendors, unless there has been an alignment to co-bear some of the compliance costs with the vendor
2. The speed of response from labs depends on vendor ability to provide the right test reports on time, where we usually see back and forth. If all requirements are provided correctly, labs typically confirm the status in maximum 2 weeks time.
Delays pertaining to labs should be escalated to PC team POC : Badr Alromikhan
copy compliance is automatically applied where applicable. It is where we use existing documents from another MP for the specific ASIN to approve an ASIN
An ASIN maybe subject to multiple norms by internal teams that work on customer safety viz. DG (Dangerous Goods), Hazmat, etc. TSE (Trustworthy Shopping Experience) team is one such team that works on implenting right safety norms for selection that we offer to customers. The scope of Product compliance and TSE may be different and we can have instances where restrictions are applied to produce by TSE which are unblocked by PC, and vice versa. Solutioning for such scenarios needs to be independently completed with the respective team
not in scope of GTS
GTS-PC set the bases for PT calssification by having a Quick Reference Document (QRD) for each PT. Classifiers will check the details and characteristics of each ASIN basis description and bullet points, and will decide which PT applies. In some cases, the classification might be different between SA and AE due to the difference in the local requirements and governmental enforcements in each MP.
When a request is raised for PC classification through PO listener or VM request, ASINs are subject to auto-classification checks. Approximately 60% of ASINs automatically get assigned a PT, remaining 40% of ASINs are injected for manual classification
reviewed in training,
Each product should have the COO mentioned on the prodcut in the format Made in XXX along with other labelling requirements
out of scope for PC, should be discussed with retail
Wikis, SOPs library, SIM links, training materials, and team references.
Use the templates below to raise tickets to the right GTS team. Category: Mena Ops Compliance → Type: Global Trade Services.
Product Compliance AE
Product Compliance SA
Trade Compliance MENA
Non-Inventory MENA
PC/TC classification AE
PC/TC classification SA
Comprehensive list of all AMET GTS Standard Operating Procedures by region and function.
| # | Country | Function | Document | Owner |
|---|---|---|---|---|
| 🇦🇪 UAE (AE) | ||||
| 1 | AE | GTS-PC | SGS Vendor Registration | shahryda@ |
| 2 | AE | GTS-PC | Non-Compliant ASIN Sidelining | jammoulm@ |
| 3 | AE | GTS-PC | GFD Selection Expansion | jammoulm@ |
| 4 | AE | GTS-PC | DI Parity / DIP Guidelines | shahryda@ |
| 5 | AE | GTS-PC | IDOC SOP | shahryda@ |
| 6 | AE | GTS-PC | Vendor Engagement (VE) SOP | fmalabe@ |
| 7 | AE | GTS-PC & TC | CDS SOP for UAE | mselerio@ |
| 8 | AE | GTS-TC | UAE Ocean Amazon SOP | mascard@ |
| 9 | AE | GTS-TC | UAE Amazon Customs Brokerage SOP | mascard@ |
| 10 | AE | GTS-TC | UAE Amazon KN SOP | mascard@ |
| 🇸🇦 Saudi Arabia (SA) | ||||
| 11 | SA | GTS-PC | 3PL Non-Commercial (SABER) SOP | anshahro@ |
| 12 | SA | GTS-PC | Cosmetics Registration SOP | anshahro@ |
| 13 | SA | GTS-PC | MIMR Registration SOP | nahmonay@ |
| 14 | SA | GTS-PC | SA GPE SOP | muwafhan@ |
| 15 | SA | GTS-PC | SA Portal Handler SOP | muwafhan@ |
| 16 | SA | GTS-TC | Vostok Amazon SA Air SOP | mahlsher@ |
| 17 | SA | GTS-TC | Vostok Amazon SA Ocean SOP | mahlsher@ |
| 18 | SA | GTS-TC | Kindle SOP for Import KSA | mahlsher@ |
| 19 | SA | GTS-TC | KSA Amazon Customs Brokerage DBS | mahlsher@ |
| 🇪🇬 Egypt (EG) | ||||
| 20 | EG | GTS-PC & TC | EG Direct Imports SOP | mentaw@ |
| 21 | EG | GTS-TC | Books SOP EG | mentaw@ |
| 22 | EG | GTS-TC | Egypt SOP for Devices GEODIS DBS | mentaw@ |
| 23 | EG | GTS-TC | Amazon - DBS SOP Egypt | mentaw@ |
| 🇮🇱 Israel (IL) & 🌍 MENA Region | ||||
| 24 | IL | GTS-PC & TC | SOP GTS Non-Inventory Israel | yaelwils@ |
| 25 | IL | GTS-PC & TC | SOP ORIAN-DB Schenker | yaelwils@ |
| 26 | MENA | GTS-PC & TC | MENA GTS Non Inventory SOP | tracyous@ |
| 27 | MENA | GTS-PC & TC | MENA Non-Inventory Logistics SOP | tracyous@ |
Focus: Customs & duty classification
Focus: Product safety & regulatory requirements
Non-Inventory Business differs from Retail and DI Programs — typically not selling inventory to consumers, no ASINs. Covers repurposed inventory movement for new FC/office launches.
| Category | Products |
|---|---|
| IT Equipment | Laptops, desktops & accessories, Printers/scanners, Wireless APs, Servers, Switches |
| VDE | Steel cages, carts & trolleys |
| MHE | Steel chassis, rollers, rubber belts, electrical controls, motors |
| Storage | Wooden flooring, steel frames, mesh panels, sheet partitions |
Bridges Amazon Retail, Vendors, and DI Compliance. Guides vendors on compliance requirements, resolves classification disputes, provides training, and handles escalations.
Product Type (PT) groups share similar characteristics and regulatory requirements. Created by Regulatory Intelligence (RI) team. AE: 82 PTs | SA: 84 PTs.
SME team that develops strategy, builds solutions and processes for global product compliance. Supports PARS and business partners on safety requirements.
Manual Classification (MC) identifies PTs for new ASINs via BEAGLE tool. Types: Traditional Rule Writing (manual) and AutoML (system-based keyword matching).
C-Ops verifies test reports from vendors and approves shipment based on importing country's regulations. Tools: Paragon, ASHA, ACD.
Builds mechanisms enabling safe cross-border selection. Automates processes, eliminates manual touchpoints for faster go-to-market.
Main wiki landing page
Full SOP document library
SIM intake directory
Weekly support sessions
NI imports guidance
Key differences guide
VE, RI, Classification, Doc Review
DI processes and programs
KSA DI processes
Training materials & sessions
Import compliance processes
Export compliance processes
AE DM/ECAS process
AE ASIN sidelining
AE DM exemption process
AE & SA Declaration of Conformity
SA non-commercial SCoC
SA SFDA/GHAD/FASEH
SA Ministry of Industry
DI Supply Chain Amazon/CDS